Tirunelveli: The district consumer disputes redressal forum in Tirunelveli has ordered a textile outlet to pay Rs 21,000 to a consumer for deficiency in service and for harassment for a purchase made during Diwali season in 2017.

According to the consumer, N Gomathi, 45, a resident of Tirunelveli town, she went to Abirami Sarees and Readymades in Tirunelveli on October 16, 2017, to make a purchase for her daughters. She purchased two churidar sets for Rs 1,700. Since there was no trial room in the shop she purchased them by checking the girls’ shoulder size. “On Diwali day, we found that the churidar of my elder daughter was smaller due to which she could not wear it. We went to the shop the same day but it was closed. We went again the next day (October 19) and asked them to exchange but personnel there humiliated us,” she told TOI.

Instead of offering an an exchange, they asked us to buy an extra pant. “They asked me to donate the churidar for a charitable cause by placing it on the wall of kindness at the district collectorate,” she said. Gomathi added that left no other option they approached the consumer disputes redressal forum. Their counsel A Brammanayagam said that on completion of trial the forum recently passed the order, asking the textile showroom to pay a compensation of Rs 15,000 to the consumer for deficiency in service, Rs 5,000 towards the legal expenses and to refund the Rs 1,000 as the material cost.

Published On : 07-12-2019

Source : Times of India